FAQ's

I've ordered the wrong size, what should I do?

Contact us right away via Instagram DM @crookedsupply or by email, include your order number & name. We prefer if you contacted us on Instagram first because sometimes our email reply gets delivered to your junk / spam folder. 

Our email is info@crookedsupply.com or you can head over to our Contact us page. We can look into this further for you and discuss your options. We do not offer refunds for wrong size purchases, we can offer you a size exchange (if available) or store credit.

I didn't receive an order confirmation or shipping confirmation email?

Make sure to check your junk or spam folders in case our automatic emails were delivered there. If you still can't find it, you may have entered the wrong email address during checkout. Contact us with your full name and address so we can update your email on your order.

I've received the wrong item?

Please get in contact with us via Instagram DM @crookedsupply or by email info@crookedsupply.com, we can get this sorted for you, include your order number for faster processing time.

I've entered the wrong address, what do I do?

We'll need to fix this for you ASAP before we ship your order, please DM us on Instagram @crookedsupply or email us your correct address. Our email is info@crookedsupply.com

How long does shipping take?

All orders will be despatched within 1-3 business days. Australia Post standard shipping usually takes anywhere between 2-7 business days (Express 1-4 business days) to deliver your order depending on where you're located. You will receive a shipping confirmation email with your tracking number included, the tracking link provided will also give you an estimated arrival date.

Do you ship internationally?

We currently ship to NZ. USA has been paused for the time being.

What shipping provider does Crooked Supply ship with?

We currently ship all our orders with Australia Post. We despatch all orders within 1-3 business days. The delivery time will depends on Australia Post.